FAQ's

Typically up to 2 pieces per passenger with a combined weight of around 15 kg. Policies vary by operator. Keep valuables with you at all times.

It will be treated as a no show and is generally non refundable. You may need to purchase a new ticket depending on the operator’s policy.

Arrive at least 45 minutes before departure for domestic routes, and 60–90 minutes for international routes to allow for document/immigration checks. In peak seasons, allow extra time.

For domestic routes, bring a valid national ID/passport as required by the operator. For international routes, you are responsible for passports, visas, and any immigration documents required by the destination country.

Mobile e tickets are accepted on most routes. Some terminals/operators may require a printed copy—please check your ticket email.

After successful payment, the system will send a confirmation email along with the e-ticket (or ticket confirmation slip) to the specified email address. If you do not receive the information within 30 minutes, please contact our support channels to request the e-ticket confirmation. On the day of travel, you can present this document along with your ID card or passport at the service provider’s counter to receive your boarding pass.

No, but logging in before payment lets you earn reward points and manage your bookings more easily.

We support major credit/debit cards and, on certain routes, local payment options. Available methods are shown at checkout. Prices are shown in THB unless otherwise stated.

1.) Search for the desired route and date

2) Select the desired cruise/price

3) Fill in passenger information

4) Select additional options (e.g. money back guarantee)

5) Pay to confirm your booking

6) Receive confirmation email and e-ticket.

Some operators charge for oversized/overweight items. Please check with staff at the pier on the day of travel.

Refund eligibility depends on the Refund Insurance option chosen at booking (100% / 70% / 50% of the ticket price, excluding service fees) and the notice period. Cancellations must be made at least 48 hours before departure. If eligible, refunds are processed back to your original payment method in 7–14 business days.

Changes depend on the operator’s rules. We’ll help liaise where possible; some cases require cancel and rebook and/or additional fees.

Generally no.

An optional add on that allows a partial/full refund of the ticket price if you cancel within the stated terms. Three tiers are available: 100% / 70% / 50% (service/other fees excluded). You must notify us ≥48 hours before departure and provide required evidence per the policy.

Passengers over 3 years old require their own seat and ticket. Child age rules vary by operator—please check the fare notes during booking.

If you need wheelchair access or mobility support, please tell us at least 72 hours before departure so the operator can prepare. Availability depends on the pier and vessel configuration.

Yes if you’re in good health. If you’re over 26 weeks, a medical fitness to travel certificate may be required. For any medical conditions, consult your doctor and inform us in advance.

Schedules may be delayed or cancelled for safety. We’ll help coordinate alternatives in line with the operator’s policy. Policies differ by operator/route.

Policies vary. Some routes allow small pets in carriers; others do not allow pets. Please contact us before booking to check the latest rules.

Some routes provide transfers to/from the pier. Vehicle allocation and seating depend on the operator and may change as needed. Always check your ticket for the pickup point/time.

Log in before payment to earn 1 point per 100 THB. Points can be redeemed once your booking meets the minimum spend (e.g., 500 THB). Daily redemption limits apply, and points expire 2 years after your last booking. Terms may change without prior notice.

Payments are processed by compliant payment providers over encrypted connections. Card data is handled by the payment gateway per industry standards.

Check your spam/promotions folder. If still missing or details are wrong, contact support with your Order/Booking number and we’ll assist promptly.

Email: [email protected]

Phone/Whatapp (EN): +66 93 617 6989

Phone (TH): +66 98 671 4989

Line ID : @thailandferry

Page Facebook : Thailand Ferry Booking

Business hours 09:00–18:00 (ICT), Mon–Sat (seasonal adjustments may apply).

Actual conditions may vary by operator/pier/route. Always read the conditions attached to your ticket email.